If it makes you feel any better Wakandaman, I had a momemt like that yesterday while contacting one of the local stores just to make sure we're not getting the GF today...........

TA: Hi, I have a question about heroclix.

Store: Ok, go ahead.

TA: The Captain Amerrica Gravity feed, the single figure boosters, do you know when you'll be getting it in?

Store: Let me ask.......:talks to someone:.........July 18.

TA:.......are you sure? I'm not asking about the set, I'm asking about the Gravity Feed. It should either be tomorrow or next week.

Store: Oh.............:talks to someone: ..............probably next week then.

TA: :facepalm:.............thanks for your help.

My favorite part was where they couldn't be bothered to actually check............but desided to go with one of the two choices I suggested as possible answers.

Glad I called.

As an EMT we're trained not to use leading questions (by offering choices). I've found it works on retil folk just as well as patients.

Really?

I've never (well rarely.....maybe 10% of the time, except for the elderly who are generally framiliar with all of the Qs) gotten helpful responses to 'can you describe the pain'...........I ask first anyway but I always have to list the choices.....is it stabing, is it moving(I try to avoid radiating as people seem to key on that word for no reason at all* ), does if feel like pressure.......ect...........tends to help with the on-scene time.


Now that you mention it though, treating retail folk as patients, I might want to try the 'authority voice' next time I am assaulted with that type of sillyness.

Thanks Munchoboy, I'll give that a try.


* It occured to me to ask once after someone told me they had 9/10 radiating shoulder pain and couldn't breath while lying on their back and talking in full sentences (you can see where this is going already ) to ask the patient what they meant by radiating? They had no idea and they seemed to get batter immediatly............funny that.