This is one instance, the statement that I questioned was a generalization. It is understandable that the price tags get mixed around and the customer was not behaving with respect. Customer's actions were not excusable. Your actions were probable justified.
But on the customer side of things, did the customer know that this was the wrong price, or the wrong price tag was placed on the item? What if the customer was courteous, would it change things? Did the customer immediately get agitated?
Just because someone is acting like a jerk does not equal "sense of entitlement".

It was kind of a "You had to be there" thing. The item had a visible price sticker on it that was bright yellow against the silver lid of the grill that said $225. It was obvious that the sign was incorrect...especially since the sign in front of it that was wrong had the numbers slapped on it haphazardly as if obvious tampering had happened. If the customer had been courteous and respectful from the beginning, it wouldn't have changed things much. I probably would have offered him a deal on it and taken another 10% off of the grill as a peace offering. It is worth it to me to lose a little money on something to build better customer relations and build trust. This guy flew off the handle almost immediately.

Clerks II - after all, who has time for customer service between takin' it back and setting up shows for Mr. Randall?

Only with one hand...

irony and pot/kettle stuff going on here. Best not to get too involved...

That is not dead,
Which can eternal lie,
And with strange eons,
Even death may die.


For that is not dead, press 1.
For Which can Eternal lie press 2.
For...

Press 3 to spread some Reputation around before giving it to d_knight7 again.

SLVRSR4, rep for the new avatar! Love it!

I used to work retail and I agree with you. I know exactly the situation you are describing. The hardest thing for employees of any store to remember is that the "bad" customers are really in the minority. The shame is that they are always the most memorable ones. You could wait on 500 people without any trouble then there is that one that pisses you off. The trick is not to let that one ruin your attitude for the next 500. It's not always that easy.

Really? I Thought it was Sooner then that you know when being shown that Being Rude to Customers was Cool and taking a stand for individuality...and not just being a Bully LIke in Clerks II


On the customer thing: Trust me I know these "Types" Of people. I'm surrounded with them in crowds at used stores all the time, because...well my parents are these types of people. See some of them DO need to desperately save money so you feel a little bad for them however the majority you should not. Most of these people are surviving just fine they're just insanely dissatisfied with their sub-par lives they're living so the best way they can think to compensate is to "Get a good deal". And after they see the price. Confirm it, in their mind, to be true no other deal will suffice. See by telling them its an Error and even if you do it with courtesy and the utmost respect, they'll feel like you're taking away their dreams. They're being told that in the game of savings they're a loser. They can't handle that.


Well that's at least the case with people in my area.

(Shrugs).
Then what these people need is a shrink, not a retail manager.

What I see now is a lot of people are making unreasonable demands on companies, and when they don't get things their way, they see it as a lack of customer service. Sadly, when customer started taking "The customer is always right" to abusive extremes, companies had to pull back from it.

Bingo. A majority of customer service rants I've been witness to were caused by the customer asking for something unreasonable.

On the other hand, I find that if I don't ask anything of customer service, I end up with things going my way. I broke the charger cable for my old laptop a week before my huge final paper was due when I was in high school. My battery was dead, the paper wasn't backed up, and I was running out of ideas. I called the company that makes the cord and they priority mailed me a replacement for the broken part at no cost. I simply asked for information and didn't make any unreasonable demands, and they volunteered to go out of the way to help me. Saved my grade (or 10 hours of late night frantic writing).

ccs....these people are far more common than you think. The way our society is set up they don't believe that they need help.

But yeah they shouldn't take it out on employees.


And Commander: NIce

"Disco is NOT dead! Disco is life!"