I'm gettin' a little worried, here. If she was useless before, she's even more useless with her dial floating around somewhere in the U.S...

I saw someone who said they had called the warehouse (or someone with WizKids connected to the warehouse) about another issue and happened to ask about Karlis. She said they hadn't received the dials back. This was a few weeks ago.

He speculated that the dials would be made with the Nexus figures, so WizKids might have just gotten them in.

I actually sent Karlis back in a box before the mail announcement, and I had a Goldyx with no head to send as well. Got them both back. Goldyx with head, Karlis still with a messed up dial. Glad I went through the trouble. 50 percent. Still failure.

Nope Not yet. Still waiting

hokuto - if you sent in Karlis before the announcement, there wasn't anything the warehouse could have done, as they didn't have anything to replace it with.

When replacing Karlis' dial, it's worth noting the procedure is SLIGHTLY different, in that you need to specify it's for the Karlis replacement on the envelope, and don't put "other" stuff in with it; apparently, the replacement dials are likely going to be handled separately.

That's all fine and good. But I was following SOP for a defective figure. The mail in was posted after I'd sent it. Right after, actually. Bummer for me. They could have held onto it until it was fixable. They've obviously held onto the dials they were sent. Hence this thread. I was surprised how quickly it was returned, anyway.

I put a note in the box about each figure and what was wrong with it as well. Missing values on the dial and so forth. To eliminate confusion.

Also, IIRC, the dial isn't going to the warehouse, it's going elsewhere (WizKids?).

DBlizzard - the address is the same as the warehouse, but that doesn't mean it's STAYING there.

hokuto - from what I understand, though, they didn't "hold onto the dials", they didn't even have them in stock yet. My understanding for the delay is they are (were?) still waiting to get the new dials from the factory.

When you sent it it, if the announcement hadn't been made, the warehouse really didn't have any other option; they may not have been aware of the potential for a dial replacement thing, as that kind of deciison is a management decision at HQ, not at the warehouse :)

The dials being held are the ones people sent in to have replaced. Held until they were fixed.
The point of this thread. Why not hold my figure too? That's what I was saying. And I sent it a day or two before the announcement. They probably knew something was up at that time. Bummer timing for me if they didn't.

And Sigma, you have to admit that sending in a messed up figure and then a day or so later seeing a bulletin on the website about said figure being messed up in tragic proportions in need of said announcement and special circumstances and going "Hmmm I'm not the only one, it should get fixed up right quick if it's such a big deal", and then getting the figure back and not having it fixed at all is a little odd.

If they needed to hold onto it to wait for the new dials, fine. Production time is production time and a fix is not always quick. But to send back a high profile problem figure without fixing it and with no explanation just a copy of your replacement policy, which I adhered to, is certainly not what I was expecting.

KevinG had said 4 weeks before the anouncement he was working on it. and told us not to send them in. Somewhere in the Ask KevinG section in the Wizkids Forums.

yeah, I didn't check. Someone mentioned it was a different address, and I never really checked.

sounds like me...

i had sent some figs in for replacement, got them back but nokarlis dial. Called a lady named Rose. She said that the bases hadn't been printed yet, but as soon as they come in they'll be sent out.

i went the easy route. had a friend print it out for me!

Sent mine in on July 14th. They were received 2 days later. We are way beyond the 4-6 week mark.