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This is normal; The VR's and SR's do not replace the Rare card in the pack. The foils replace a common card, which makes DM packs that much better to buy vs other games. :)
videokyd, it happened to me too before. However it was not a big deal, since it was a prize. When you call them tell me what they do. And as for the holo and rare, that is very normal. Its how the packs are supposed to be. However, WoTC will sometimes mess up and give two holos in a pack, two rares in a pack, or no rares or holos at all in a pack.