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The convention season is one of the most exciting times of the year both for WizKids staff and our customers. While we have been fortunate to have crowds at our convention booths in the past, the rush of people and the demand for the Galactus exclusive was unprecedented to say the least. The WizKids staff was deeply sorry to see so many convention attendees leave the Wizard World Los Angeles convention disappointed.
We are in the process of working with the Wizard Convention staff, as well as the staffs of GenCon, Origins, and the San Diego ComicCon, to ensure that crowd control is thoroughly addressed at our future shows.
Because Galactus is a limited edition figure, not every convention-goer will be able to obtain one. However, we are increasing the number of Galactus figures available at each convention so that many more of you will have an opportunity to purchase him.
We will also take more precautions to allow consumers to be able to purchase Galactus before retailers. At the Wizard World Los Angeles show, a very small number of Galactus figures (approximately 15) were sold to retailers on Friday night. WizKids did not sell multiple figures to the same retailer, although some retailers purchased them from consumers or bought consumer badges for their staff members so those staff members could stand in the consumer line to obtain another one. This will be addressed at future shows as well.
The Mage Knight “stick horse and coconut” Relic Cards were absent from the show. This was, in fact, due to a shipping problem, and these Relic Cards will be available at future shows. Please remember that all giveaway Limited Edition figures and convention prizes are subject to change.
While WizKids understands that many people traveled a long way to get a Galactus figure in Los Angeles, there will be future chances to buy this figure at all WizKids-attended conventions, including the San Diego ComicCon for those in the Southern California area. For more information on WizKids-attended conventions, visit http://www.wizkidsgames.com/wk_artic...5&frame=events.
Additionally, some distributors outside of the United States and Canada who are attending conventions within their respective countries may have Galactus figures to sell at those conventions. Contact your country’s WizKids distributor if you are outside of the United States and Canada for details.
Again, we apologize that some attendees at Wizard World Los Angeles left disappointed, and we have taken steps to ensure that many more people will have a chance to buy Galactus at future conventions. We cannot guarantee a Galactus for each convention attendee, but we will try to make as many available as possible to our fans and collectors.
Thanks, Dorcas Bean, Convention and Event Manager Jason Mical, Advertising and Public Relations Coordinator Sean Coomes, Retail Lead
Well, it sounds now at least like they're addressing the issue. Stinks for those who went to WWLA, but hopefully they can work the bugs out for the upcoming summer cons.
Sadly it seems no one will be happy unless you say "Oh my God in Heaven we are wholly sorry. Please allow us to send you a Galactus free of charge. PLEASE don't threaten to quit our game!"
I didn't see that in here. Anyway, see you in Chicago!
Yeah, on the one hand WizKids does always say supplies will be limited on convention figs. But on the other hand I can't imagine how upset I would be to have dropped hundreds of dollars on a plane ticket and not got one. Should have probably gone with eBay if you are an out-of-towner.
Exactly what I was afraid of. All of us from WWLA are left w/a "Sorry, guys. We'll do better next time."
Seriously, Eric - what more can you expect?
A special - WWLA attendees hot-line? A coupon to get in line first? I really don't know what moe they can do. They can't go back and fix the mistakes - only learn from them.
I was at WWLA. I wanted Galactus - and didn't get one. Bummed? Sure.
But I'm also going to the San Diego Comic-Con to give it another whack.
If I don't get one there, oh well...
At least they admit they messed up and hopefully they will actually implement changes to make sure these types of things don't happen again.
Visible Dials and Pushing Damage need to be optional. This is the way.
You know, even if they bring 10,000 Galactus' to the next con, customers 10,0001-15,000 will be screaming bloody murder. It's like thugit said. Quite a few on this site are just bloody whiners who have to complain, just to be heard.