WizKids invites you to take their Customer Service Survey so they can better serve you! Let your voice be heard, and take the survey today!

An interesting survey.

The only question I wasn't very sure about was the size of WK.

I mean, WK itself is pretty small I guess, but it is a division of Topps, a very large corperation...

How many gave WK's customer service a poor - terrible rating?

kind of hard to rate these things...

aren't corporate responsibility, honesty, dependability, and professionalism kind of synonymous? what aspects of responsibility and professionalism are they addressing?

Don't confuse customer service with marketing or public relations. Though they sometimes intertwine, they are not the same thing.

Interesting survey . . . wasn't really sure where they were coming from with some of those questions. I guess it shifted between a public image poll and a customer service questionnaire. I've never had to deal with Wizkids' customer service department, i.e., returning broken figures, but I understand from other posts that they are really good about that. I've also never heard any complaints about Wizkids' corporate integrity on these boards. It seems like the only complaints have been about marketing - - - not enough Galactus figures, etc. On the survey front, did they ever announce the winner of the Unleashed case from the last survey we took???

Yeah, I wish they had a comments section where you could add your comments like how you see Wizkids berfore and after Topps purchased it.

"The only question I wasn't very sure about was the size of WK." I had a tough time on that since WK is a subsidiary of Topps.

At least they are interested, it is much better than not caring at all.


Now back to hunting pirates

Woooo Haaaaa

actually, i had to give them a mighty poor rating on customer service. i've had to go to them several times with problems on how events were being run, and wizkids seemed to ignore me. i got one response a month later, and the rest of my complaints/questions went unanswered. 1 for 5, and late then, doesn't make for good customer support.

Well my friend send one figure in for replacing and it took six months.

I have sent four in and two have been replaced. Still waiting on the others. I must contact them again and chase it up.

I think overall their customer service is reasonable. Their marketing strategy seems to be all over the place, but then where I work marketing change their mind when we are half way through developing things so I doubt it is any different.

I just wish they would sort out the rules and stick with it!

Marlow.

That's exactly what they were asking about. I hope you were honest.

Ditto, I have contacted them several times and never heard back, I went as far as calling and leaving voice mail and NEVER heard from them. And ended up just abandoning my problem.

I also tried to report bad links/code on their site and ended up giving up I realized I was spending way to much of my time on something they didn't seem to care about or appreciate.

So they scored poor marks from me... I only wish their was a text field so you could leave comments.

I still love the game though...

What happened to the other survey from awhile ago where there were to be prizes including Galactus given out to random people? Never heard of any winners announced or anything.

I've had to send in broken figures a few times. I recieved the new ones within two weeks. That seems pretty good to me.

Man, it's irritating that you can't edit your posts. Spelling Nazis: yes, I am aware that there is a spelling error in my previous post.

The first time I sent some broken figures in, I jokingly suggested that they send me a Thanos (the only unique I needed at the time) "if they have any extras laying around." Sure enough, they tossed it in with my new figures!

This hasn't worked again, however.

You can edit your post, you just have to be quick at doing so.