The survey was definitely lacking a spot to explain your comments.

The question about perceived size of the company will be used for correlations. That means, they could divide the opinions of people who know Wizkids is a small company from the opinions of people who think they're a corporate behemoth, and weight them differently.

I've had to return a number of figures for replacements (generally the wrong fig on the wrong dial) and they've always been surprisingly good about it with me. I rated them well.

Well, I honestly doubt that our answers will change anything but it was nice to think that many a customer's annoyance can be aired to them, even if it is rather generic. I know after my experience with WK and their staff at WW East I'm none too impressed. Maybe they'll actually fix some things, perhaps even hire new people that know how to set up a con booth, figure out supply/demand issues and fixing many a problem having to do with tournament running issues.

The service rating I gave them will probably confuse them when they look at it. They're staff is pretty cool when they actually reply.

But this is making me think of another online game... When the company publicly said that they're cracking down on offensive pop up ads, and ads that install spyware, the number of incidents suddenly spiked... As if the company was claiming to do something instead of egging it on... Think Wizkids is about to layoff some customer support?

I looked at Customer Service from the perspective of their responsiveness when I have received broken figures in boosters. They have always been very fast in their responses

I've had nothing but exceptional service, particularly as it related to figure replacement. I can't complain. That and every once in a while they toss me a free LE just for signing up for events and losing!

I've read about the stumbles related to the Cons, but overall I think they've done a very good job listening to the customers, responding to needs, and delivering a quality product.

I was fair, but i have only had a few things to complain about...but nothing ever got done... oh well What can ya do.

Ultimately, I gave WK a "fair" rating. My biggest reason was Universe... I am ultimately unimpressed with this set, mostly because it was a bad fix to a legitimate problem (old, badly balanced figs). The best things about it are the starter figs (the rest of the starter is ok, but kinda lame that the map isn't tourney legal, and only two of each square token).

I haven't had any real experience with the WK Customer Service dept., so my answers to these questions were purely neutral.

I have had fairly good service from WK custome service dept. Not stellar but not terrible. However, there are aspects to how they operate in marketing, development and public relations that really bug me. The survey "leads the witness" a bit in how it goes about gaining information. I doubt they have a marketing research company develop these surveys for them. It doesn't seem they are really being honest with themselves in trying to get the whole picture. Yet it's a start. OTOH, I have taken 3 of these surveys already and it doesn't seem a lot is changing...

Still I keep buying their product...but less and less of it. And when i do it's mostly aftermarket. That's the best way i have for voting about how I feel about where they are headed as a company.

Personally, when I took the survey, I was dependable and I was professional, but I'm not sure if I was honest.

I contacted Customer Support as the prize I won at a tournament was a MechWarrior LE. The venue said they were sent the wrong prize package, and I told this to WizKids.

Next day, WizKids emailed me for details of the event, and I emailed them back.

Half a year later, no reply.

fm